Shipping & Return
Shipping & Return Policy
We want your MCW Handmade Gifts experience to be simple and worry-free. Below you'll find everything you need to know about shipping, returns, exchanges, damaged items,and refunds.
Shipping
Once your order ships, you'll receive an email with your tracking information.
U.S. Orders
Standard delivery within the U.S. typically takes 3–7 business days.Business days are Monday through Friday, excluding U.S. federal holidays.During severe weather, peak holiday periods, or unexpected carrier delays, delivery may take a little longer.
Canada & International Orders
We ship to Canada and other international destinations.Free standard shipping is available on U.S. and Canada orders over $35.00.International shipping fees are calculated at checkout based on your destination and order.Expedited shipping options may be available at an additional cost.
Returns
We accept returns only for quality-related issues.If you receive an item with a quality issue, please contact us within 30 days of delivery.For eligible returns, the item should be unused, unwashed, and returned with its original tags and packaging whenever applicable.
The following items are not eligible for a refund:
• Personalized or customized items — including monogrammed or engraved products — are final sale.
• Sale or discounted items are not eligible for a refund. They may be eligible for an exchange or store credit.We reserve the right to refuse returns that do not meet the requirements of this policy.
Gift Returns
If you received a qualifying gift that is eligible for return, it may be exchanged for an item of equal value or issued as a store gift certificate to the recipient.Please note: Personalized and customized gifts are final sale.
Damaged or Defective Items
We stand behind the quality and craftsmanship of our products.If your order arrives damaged or defective, please contact us as soon as possible at：info@mcwhandmadegifts.com
Please include:
• Your order number
• A brief description of the issue
• Photos of the item and damage, if applicable Our team will review your request and respond within 24 hours.
Return Shipping
For eligible returns caused by a quality issue within the U.S, we will cover the return shipping cost and provide a prepaid return label.Simply pack the item securely, attach the label, and drop the package off at the designated USPS or UPS location.You will not need to pay the return shipping cost out of pocket.If you choose to use another carrier or shipping method, you will be responsible for the shipping cost. MCW Handmade Gifts cannot be held responsible for loss or damage that occurs during an independently arranged return shipment.
Refunds
Once your eligible return arrives at our warehouse, we will inspect the item and process your refund within 7–10 business days.Approved refunds will be issued to your original payment method.You will receive a confirmation email once your refund has been processed.
Please note:
• Sale or discounted items are eligible for exchange or store credit only, where applicable.
• Original shipping charges are non-refundable, unless the return is due to an error on our part.
Need Help With Your Order?
Have a question about shipping, returns, personalization, or a damaged item? We're here to help.Email us at info@mcwhandmadegifts.com.We aim to respond to customer inquiries within 24 hours.