Shipping & Return

Shipping & Return Policy

I. About Shipping
You will receive an email with a tracking number once your order ships. Standard delivery within the U.S. typically takes 3 to 7 business days. Business days are Monday through Friday, excluding U.S. federal holidays. In rare cases (such as severe weather, customs inspections, or peak-season logistics delays), delivery may take a little longer – we appreciate your patience and understanding.

II. About Returns
We accept returns only for quality-related issues, and return requests must be made within 30 days of receipt. Returned items must be unused, unwashed, and have all original tags and packaging intact.

The following situations are not eligible for return:
•Sale/discounted items (may be exchanged for another item or store credit only);
•Personalized/customized items (e.g., monogrammed, engraved, etc.) – all final sale.

We reserve the right to refuse returns that do not meet the above requirements, at our sole discretion.

III. About Gift Returns
•Gifts may be returned, but can only be exchanged for equal-value items or be issued as a store gift certificate to the recipient.

IV. About Shipping Fees
•U.S. / Canada: Free standard shipping (3–7 business days) on orders over $35.00. Expedited shipping options are available at an additional cost.
•International orders: Shipping fees are not included in the item price and will be calculated at checkout.

V. About Return Shipping Fees
•For returns due to quality issues, we will cover the return shipping cost within the U.S. We will provide you with a prepaid return label – simply pack the item, attach the label, and drop it off at any USPS or UPS location. You do not need to pay out of pocket.
•If you choose to use another carrier or shipping method for your return, you will be responsible for the shipping cost, and we cannot be held liable for any loss or damage during transit.

VI. If You Receive a Damaged or Defective Item
We stand behind the quality and craftsmanship of every product. If you believe your item is defective or was damaged during shipping, please contact us at info@mcwhandmadegifts.com with your order number, a description of the issue, and photos if available. We will respond within 24 hours.

VII. About Refunds
Once your return package arrives at our warehouse, we will inspect the item and process your refund within 7–10 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once it is completed.

Please note:
•Sale/discounted items are not eligible for refunds (exchange or store credit only);
•Original shipping charges are non-refundable unless the return is due to our error.