1.How is my pet’s portrait created?
Your engraved portrait is created using the pet photograph you upload with your order.
2.What type of photo should I upload?
Choose a clear, well-lit photograph where your pet’s face, eyes, ears, and important features are easy to see.
3.Does the photo need to be professionally taken?
No. A clear everyday photo taken with a phone or camera can work very well. Image clarity is more important than professional photography.
4.Can I use an older photo of my pet?
Yes. Older photographs are fine as long as your pet’s face and important features are clearly visible.
5.What if there are people or other pets in the photo?
For the best engraving result, choose a photo where the pet you want engraved is clearly visible and not blocked by another person or animal.
6.Can you engrave both dogs and cats?
Yes. The necklace can be personalized using a clear photograph of a dog or cat.
7.What material is the necklace made from?
The necklace is made from high-quality stainless steel designed for durability and everyday wear.
8.Is the necklace waterproof?
Yes. The stainless steel necklace is waterproof. Gentle jewelry care is still recommended to help preserve its appearance.
9.Is it hypoallergenic?
Yes. It is made from hypoallergenic stainless steel.
10.Which finishes are available?
Choose from Silver, Gold, or Rose Gold.
11.What size is the pendant?
The pendant measures approximately 1.22" × 0.57" × 0.24" (31 × 14.5 × 6 mm).
12.How long is the chain?
The adjustable chain measures approximately 17.7"–19.7" and is 2 mm thick.
13.Is this suitable as a memorial or sympathy gift?
Yes. Because every necklace is created from the recipient’s own pet photograph, it can be a deeply personal remembrance or sympathy gift for someone grieving a beloved companion.